KQ has announced that its passengers will accrue and utilize miles on KQ-operated flights while flying under the Flying Blue loyalty scheme managed by Air France, KLM, and other SkyTeam carriers. With the program, travelers can earn miles by flying on Kenya Airways, 18 SkyTeam partner airlines, and shopping, hotel, and car rental. As stated
Kenya Airways has introduced a service that allows passengers to change their flights online if their flights are delayed or canceled. This service is free and does not cost anything extra; the airline calls it the Convenient Self-Rebooking service. Passengers can use this service through the Kenya Airways website and mobile app. However, passengers can
Kenya Airways has shared procedures for passengers to track and recover baggage that is delayed, lost, or damaged on its flights. Passengers must report missing baggage right away at the airport. Kenya Airways states, “Details of your baggage will be taken, and you will be offered immediate assistance.” Passengers will then receive a file reference
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