Telecommunications giant Safaricom has issued a fresh directive to customers using its My OneApp platform, urging them to update to the latest version following widespread user complaints about performance and login challenges. In a notice shared with customers on Tuesday, April 28, 2026, the company stressed that the update is aimed at improving user experience,
Safaricom has unveiled a range of digital solutions aimed at helping small and medium-sized enterprises (SMEs) improve efficiency and adapt to a fast-changing business environment. The solutions were showcased during a “Grow with Safaricom Business” event held on Friday, April 18, 2026, at Huawei offices, bringing together medium-sized enterprises from the education, healthcare, and insurance
Safaricom PLC has issued a public apology following widespread customer complaints about its newly launched My OneApp, acknowledging that the platform has not delivered the expected user experience, particularly for diaspora and roaming customers. In a statement dated April 16, 2026, Safaricom admitted shortcomings in the rollout of the updated application and expressed regret over
Popular Posts
